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FAQ

  • Are they all authentic?
    Yes, they are 100% authentic. LoveGrove only sells authentic fashion-designer/luxury items, and all items were professionally authenticated in Japan before being sold. However, no certificates or proof of authentication will be provided. If you have any questions regarding authenticity, feel free to contact hello@lovegroveboston.com.
  • Are there other sizes available for the item?
    Typically, each item only comes in one size. If multiple sizes are available, they will be indicated on the product page.
  • Will the same item be restocked?
    Due to the nature of vintage items, restocking is highly uncertain. If you really like a particular item, you can contact hello@lovegroveboston.com to have your name added to the waitlist.
  • Can I view more details about the item?
    Of course, we encourage every customer to confirm all details before placing an order. We can provide additional detailed images or videos. Please contact hello@lovegroveboston.com
  • Can I return or exchange items?
    Sorry, returns or exchanges are not accepted. Due to the nature of vintage items, all sales are final. Issues such as incorrect size, dissatisfaction with condition or imperfections, or the absence of original packaging do not qualify as valid reasons for return or exchange. Therefore, we strongly recommend confirming all details before making a purchase. If you need more information about a product, feel free to contact hello@lovegroveboston.com.
  • Can items be shipped to locations outside the United States?
    Yes, items can be shipped to locations outside the United States. Please check Shipping & Returns for more details. If you are in China, we have different shipping methods from other regions, so please find us directly on WeChat (ID: lovegroveboston).
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